Terms and conditions

Check In
12pm for powered sites and 2pm for units and safari tents

Check Out
10am

Reception Hours
8am-8pm with an after hours buzzer

Changes and Cancellation
Always happy to refund because we know things can change, you just need to let us know. For a full refund, make any changes and cancellations to your booking 4 weeks prior to arrival for peak periods (Christmas/January, Easter and Melbourne Cup), 2 weeks prior for long weekends and 48 hours prior to arrival at other times. Keep in mind that if you cancel in less than these times your deposit will be forfeited and as much as we would love to, we can’t refund for early departure.

Pets
This accommodation is not pet friendly.

Deposits and Payments
A deposit equivalent to the first nights’ accommodation will lock your stay in when booking – except for stays during Christmas/January, Easter and Melbourne Cup where the deposit is 40% of your booking. The park will pop this against your credit card and email you out a confirmation quick sticks. Keep in mind package/deal deposits can be a little different, see the deals section of our website for these details.

Fees
A 1.15% bank merchant service fee applies to any payments on Visa Card or Mastercard.

BIG4 Memberships: In-park membership perks vary for all of BIG4 Parks. These added bonuses are the bomb, keep in mind they are subject to availability.

Site and Unit Guarantee
If it is important to you to be next door to friends or to make sure you are in a particular location, site or unit, you can grab a Site/Unit Guarantee which is $10 per night for sites and $20 per night for units. If you don’t mind where you are, general allocation can be fun too!

Bunk Beds
Just to let you know, little people need to be 9 years or above to sleep on the top bunk.

Powered Sites
Yes our sites are huge but just remember they sleep a family of six and are built for one set up (caravan, tent, motorhome or camper trailer) per site. The extra space is for you to play!

The Practical
This part’s not fun but we need to say it. We reserve the right not to take a booking at any time or to ask guests to leave from the park when we deem it to be necessary. Any damage caused during a stay will be charged against the credit card used for your booking.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.

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